Shipping policy
Abyss Shipping Policy
Order Confirmation
When you place an order on www.abyssgaming.gg, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion.
Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
If you need to make changes to your order, please contact our support team at: support@abyssgaming.gg
After 12 hours, your order may have entered processing and preparation for shipment. Once an order has been shipped, we are unable to modify or cancel the order.
Order Processing & Shipping
Orders are usually processed within 24 hours after payment confirmation and are typically shipped within 72 hours.
Orders placed during weekends or public holidays may require additional processing time.
During major holidays or company closures (such as the Chinese Spring Festival holiday), shipping schedules may be temporarily affected. Any changes to our processing schedule will be announced on our Website in advance.
All orders are currently fulfilled and shipped from our warehouse in China.
Delivery times vary depending on your destination, shipping method, customs clearance procedures, and local courier conditions. Please allow sufficient time for international delivery.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
If you experience any issues with your delivery, please contact the shipping carrier first or reach out to our support team at: support@abyssgaming.gg
Shipping Damage & Missing Items
If your package arrives damaged due to shipping or transportation, please contact us within 30 business days of delivery.
To help us investigate and resolve the issue, please provide:
- Photos or videos showing the condition of the package
- Photos or videos showing the damaged product
- Your order number
If your shipment is confirmed to have been damaged during delivery, AbyssGaming will assist you with an appropriate resolution in accordance with our Refund Policy.
If your order arrives with missing parts, accessories, or components, please contact us within 7 business days of receiving your order with proof of the missing items.
Undelivered Packages
If your order has not arrived within one week after the estimated delivery date, please contact us with your order number and any available tracking information.
We will work with the shipping carrier to investigate the status of your shipment and assist in resolving the issue.
Please note that delivery investigations may require additional time depending on the shipping carrier and destination country.
VAT & Import Duties
International customers may be responsible for applicable taxes, VAT (Value Added Tax), customs duties, or other import fees depending on their country or region.
These charges are determined by local customs authorities and are not included in the product price or shipping cost unless otherwise stated during checkout.
Import regulations vary by country. We recommend checking your local import policies before placing an international order to understand any potential charges.
For customers in the European Union, applicable VAT may be collected in advance during checkout when required to facilitate customs clearance.
If you have questions regarding customs fees, VAT, or import requirements, please contact your local customs authority or shipping carrier.
If you refuse to pay required import taxes or duties and your package is returned, abandoned, or disposed of by customs authorities, any refund may be subject to deduction of applicable shipping costs, return fees, or other charges.
Delivery Delays
Estimated delivery times are provided for reference only and are not guaranteed.
Shipping delays may occur due to factors outside of our control, including:
- Customs clearance procedures
- Weather conditions
- Public holidays
- Carrier delays
- Incorrect shipping information
- International transportation disruptions
AbyssGaming will make reasonable efforts to assist customers in resolving delivery issues.
However, AbyssGaming is not responsible for delays caused by circumstances beyond our control.
Force Majeure Events
In certain extraordinary circumstances beyond our reasonable control, including natural disasters, transportation interruptions, government actions, customs restrictions, or other unforeseen events, shipping schedules may be affected.
In such cases, AbyssGaming will make reasonable efforts to assist customers and provide appropriate solutions.
Shipping Information Accuracy
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer, AbyssGaming is not responsible for any resulting delays, additional shipping costs, or losses.
Customers may be responsible for additional shipping costs required to resend packages due to incorrect shipping information.
Pre-Order & Limited Edition Products
Some AbyssGaming products, including new releases, limited edition products, and special collections, may be available for pre-order before they are ready for shipment.
For pre-order products, the estimated shipping date is provided based on the expected production schedule and is for reference only. The actual shipping date may vary depending on production progress, quality control inspections, inventory availability, and logistics arrangements.
Pre-order products will be shipped according to the actual production and fulfillment schedule. In some cases, products may be shipped earlier than the estimated date. However, unexpected circumstances during production or logistics may result in delays.
For limited edition or special release products, production quantities and availability may be strictly limited. Once production is completed or inventory is sold out, additional units may not be available.
If there are significant changes to the estimated shipping schedule, AbyssGaming will make reasonable efforts to provide updates through our Website or customer communication channels.
By placing a pre-order, you acknowledge and agree that the estimated shipping date is not a guaranteed delivery date and may change based on actual production and fulfillment conditions.
Contact Us
If you have any questions regarding shipping, orders, VAT, or customs policies, please contact us:
Email: support@abyssgaming.gg