ABYSS Support
How should I clean my glass mousepad?
Remove dust with a clean microfiber cloth. For marks, lightly dampen the cloth with water or use a suitable glass cleaner on the glass surface. Use plain water only on the base, and avoid abrasive tools or harsh scrubbing.
How should I care for my cloth mousepad?
Remove dust regularly and spot-clean gently with cool water and mild soap. Do not machine wash, twist, or expose the pad to direct heat. Let it air-dry completely while lying flat before use.
When will my order ship?
A shipping confirmation and tracking number are sent after fulfillment. Delivery timing varies by destination and carrier. Please review our Shipping Policy for current information.
How can I track my order?
Use the tracking link in your shipping confirmation email. If tracking does not update or you cannot find the email, contact us using the form below.
Can I return my order?
Please review our Refund Policy for eligibility and conditions, then contact us before returning an item. Do not send an unapproved return.
What should I do if my item arrives damaged or incorrect?
Use the form below and include your order number, a description of the issue, and clear photos of the item and packaging. Our team will review the information before confirming the next step.
Still need help?
Reach out to us directly.